Privacy Policy
At Zance Ltd ("Zance," "we," "us," or "our"), we are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, and share information when you use our website and mobile application ("Services"). By accessing or using Zance, you agree to this Privacy Policy.
1. Data Controller Information
Zance Ltd, located at Berwick Place, Welwyn Garden City, AL7 4TU, UK, is the data controller of your personal information as outlined in this policy. If you have any questions regarding this Privacy Policy, please contact us at support@zance.com.
2. Information We Collect
2.1 Personal Data You Provide Directly
When you register for an account, create an event, or interact with our Services, you may provide us with the following personal data:
- Account Information: Name, email address, phone number, company name, position, and password.
- Event Data: Attendance status, interactions within the platform, survey responses.
- Billing Information: Credit card details, billing address, and payment method.
- Event Information: Details related to events you organize or attend, such as event names, dates, attendee lists, and survey responses.
2.2 Information Collected Automatically
When you use our Services, we collect certain information automatically, including:
- Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
- Usage Data: Date and time of access, pages visited, clicks, interactions, and search terms within the platform.
- Location Data: Approximate geolocation based on IP address to enhance networking recommendations.
2.3 Information from Third-Party Sources
We may receive information about you from third-party sources, such as:
- Event Organizers: Event organizers may provide attendee lists and relevant contact information to enhance networking opportunities.
- Payment Processors: Payment confirmation and related billing information from our third-party payment processors.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- Account Management: To create and maintain user accounts, verify identities, and manage account settings.
- Provide Services: To enable you to organize and attend events, facilitate networking, and provide personalized recommendations.
- Process Payments:To process transactions and manage billing information.
- Improve User Experience:To enhance our Services through usage analytics, troubleshooting, and user feedback.
- Marketing and Communications:To communicate with you regarding updates, offers, and promotional material (with your consent).
- Legal Compliance:To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.
4. Legal Basis for Processing Personal Data
Under GDPR, our legal basis for collecting and processing personal data includes:
- Consent: When you provide explicit consent for processing certain data, such as subscribing to marketing communications.
- Contractual Necessity:: To fulfill our contractual obligations to you, such as providing access to event-related services.
- Legitimate Interests:For purposes of security, fraud prevention, improving our services, and analyzing usage trends.
5. Data Sharing and Disclosure
5.1 Service Providers
We share data with third-party service providers who perform services on our behalf, including payment processing, analytics, customer support, and marketing assistance. These providers are contractually obligated to protect your data.
5.2 Event Organizers
If you register for an event through Zance, we may share your profile data and engagement metrics with event organizers to facilitate networking and engagement. Event organizers are responsible for handling this data in accordance with their privacy policies.
5.3 Sponsors and Advertisers
With your consent, we may share aggregated or anonymized data with sponsors and advertisers for marketing purposes. We will only share personally identifiable information with third-party sponsors if you have opted in to do so.
5.4 Legal Obligations and Protection of Rights
We may disclose your personal data when required by law, or to protect our legal rights, investigate fraud, enforce our Terms, or ensure the safety of Zance users..
6. International Data Transfers
Zance operates globally, and your personal data may be transferred to countries outside of your country of residence, including those that may not provide the same level of data protection. We implement appropriate safeguards to protect your data, including data transfer agreements based on EU Standard Contractual Clauses where applicable.
7. Your Data Protection Rights
Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:
- ARight to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data under certain circumstances.
- Right to Restrict Processing: Request a limitation on how we use your data.
- Right to Data Portability: Request a transfer of your data to another organization.
- Right to Object: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw consent where processing is based on your consent.
To exercise these rights, please contact us at support@zance.com. We will respond within 30 days of receiving your request, subject to verification of your identity.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
10. Security Measures
We implement robust security measures to protect your data from unauthorized access, alteration, and disclosure. These measures include encryption, secure servers, and regular security audits. However, please be aware that no method of transmission over the Internet is 100% secure.
11. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it as soon as possible.
12. Links to Third-Party Websites
Our Services may contain links to third-party websites. This Privacy Policy does not apply to third-party sites. We are not responsible for the content or privacy practices of these sites, and we encourage you to review their privacy policies before providing any information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting the updated policy on our website and app, and, if applicable, through email notifications. Your continued use of the Services after such changes constitutes acceptance of the revised policy.
14. Contact Information
Email: support@zance.co.uk
Address: Berwick Place, Welwyn Garden City, AL7 4TU, UK